Refund Policy

RIGHT TO WITHDRAW FROM THE CONTRACT

  1. Subject to point 10 of this paragraph, a Customer who is also a Consumer or an entity referred to in § 10 of the Regulations, who concluded a distance contract, may withdraw from it without giving reasons, by submitting an appropriate statement within 14 days. To meet this deadline, it is enough to send a declaration of withdrawal from the contract provided by the Store.
  2. In the event of withdrawal from the contract, the Sales Agreement is considered void, and the Consumer or the entity referred to in § 10 of the Regulations is obliged to return the Product to the Seller or hand it over to a person authorized by the Seller for collection immediately, but not later than 14 days from the date, in which he withdrew from the contract, unless the Seller offered to collect the Product himself. To meet the deadline, it is enough to return the Product before its expiry.
  3. In the event of withdrawal from the Sales Agreement, the Product should be returned to the following address: Zgody 42, 43-100 Tychy
  4. The consumer or the entity referred to in § 10 of the Regulations is responsible for the reduction in the value of the Product as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product. In order to determine the nature, characteristics and functioning of the Products, the Consumer or the entity referred to in § 10 of the Regulations should handle the Products and check them only in the same way as they could do in a stationary store.
  5. Subject to points 6 and 8 of this paragraph, the Seller will refund the value of the Product together with the costs of its delivery using the same method of payment as used by the Consumer, unless the Consumer or the entity referred to in § 10 of the Regulations expressly agreed to a different method return that does not involve any costs for them. Subject to point 7 of this paragraph, the refund will be made immediately, and no later than within 14 days from the receipt by the Seller of the declaration of withdrawal from the Sales Agreement.
  6. If the Consumer or the entity referred to in § 10 of the Regulations has chosen a Product delivery method other than the cheapest standard delivery method offered by the Store, the Seller is not obliged to reimburse them for additional costs incurred by them.
  7. If the Seller has not offered to collect the Product himself from the Consumer or the entity referred to in § 10 of the Regulations, he may withhold the reimbursement of payments received from the Consumer until the item is returned or delivered by the Consumer or the entity referred to in § 10 Of the Regulations, proof of its return, depending on which event occurs first.
  8. The consumer or the entity referred to in § 10 of the Regulations, withdrawing from the Sales Agreement, in accordance with point 1 of this paragraph, shall only bear the costs of returning the Product to the Seller.
  9. The fourteen-day period during which the Consumer or the entity referred to in § 10 of the Regulations may withdraw from the contract is counted from the day on which the Consumer or the entity referred to in § 10 of the Regulations took possession of the Product, and in the case of the service from the day of concluding the contract.
  10. The right to withdraw from a distance contract is not entitled to the Consumer or the entity referred to in § 10 of the Regulations, in the case of a Sales Agreement:
    1. in which the subject of the service is an item delivered in a sealed package, which after opening the package cannot be returned due to health protection or hygiene reasons, if the packaging was opened after delivery,
    2. in which the subject of the service are items that after delivery, due to their nature, are inseparably connected with other items,
    3. in which the subject of the service is the service, if the Seller has fully provided the service with the express consent of the Consumer, who has been informed before the commencement of the service that after the Seller has fulfilled the service, he will lose the right to withdraw from the contract.
  11. The right to withdraw from the Sales Agreement is granted to both the Seller and the Customer in the event of the other party’s failure to perform its obligations within a strictly defined period.